RETURNS & REFUNDS
Should you wish to return your goods for a refund or exchange please email us at:
Goods must be returned within 14 days from receipt of delivery.
The goods must be returned in original packaging without any damage to both the goods or packaging. Therefore, please ensure hair is packaged correctly.
If the goods are damaged during transit or the band on extensions has been cut/removed then hair cannot be returned as we will not be able to re-sell it.
RUMOUR are not responsible for any returned items until they are received by us. Both the cost and the risk of return are at the customers expense so therefore we recommend you send the return via recorded delivery.
Please expect a refund between 7-14 working
days of receipt. We will not offer a refund or exchange until we have received
and checked the item. Please allow our team 7 days to respond.
RUMOUR are not responsible for any shipping fees should we exchange any items.
Should there be any issue with the quality
of the hair extensions we expect to be notified via email with the issue within
30 days of when the hair was delivered. Anything after 30 days would be down to
All hair returned to us will be tested and should we believe that the issue is due to poor aftercare then we will not authorize a refund or replacement.
Should any of the above not have been adhered to we will be unable to offer a refund, exchange or credit. Your product will be returned to you at your request otherwise will be destroyed after 30 days of us receiving. If we receive any items without prior email notification from the customer then we will destroy the item within 30 days. If the hair colour has been altered in any
way, fitted poorly, maintained poorly or chemically damaged then we reserve the
right to refuse the return.
If we do not believe there is a fault with the item then we are happy to return it to you. (Any fees including shipping or refitting are the customers responsibility)
*Altered includes colouring, tinting
Rumour will not be held responsible for any
damage caused by heated tools.
We do not recommend wearing hair extensions
whilst on holiday or if residing in warm climates. This can affect both the
colour and condition of the hair extensions and is purely at the clients own
Any costs or expenses incurred from shipping, application and removal of any extensions are not our responsibility.